At TVTP, we are committed to protecting your personal data and your privacy. This policy explains how we collect, use, and store your personal information when you use our website or contact us.
Thames Valley Truck Parts Ltd, trading as TVTP, operates the website tvtp.co.uk.
In this policy, “TVTP”, “we”, “us” and “our” refer to Thames Valley Truck Parts Ltd. We are the data controller responsible for the personal data we collect and use through our website, enquiry forms, newsletter sign-ups, WhatsApp enquiries and customer communications.
If you have any questions about this policy or how we handle your personal data, please contact us:
Email: office [at] tvtp.co.uk
Phone: 01494 919062
Address: 31 Dashwood Ave, High Wycombe, HP12 3DZ
We only collect personal data where it is needed to respond to enquiries, provide our services, manage customer relationships, send newsletters where requested, improve our website or comply with legal obligations.
When you submit an enquiry through our website, we may collect:
We use this information to respond to your enquiry, identify parts, provide quotes and communicate with you about your request.
Our lawful basis for this processing is legitimate interests, because you have contacted us with a request and we need to use your details to respond.
Where your enquiry leads to a purchase or potential purchase, we may also process your data because it is necessary to take steps before entering into a contract or to perform a contract with you.
If you choose to subscribe to our newsletter or updates, we may collect:
We use this information to send you newsletters, updates and relevant marketing communications from TVTP.
Our lawful basis for this processing is consent. You can withdraw your consent at any time by clicking the unsubscribe link in any newsletter email or by contacting us directly.
If you contact us via WhatsApp, we may receive:
We use this information to respond to your enquiry and help identify or supply the parts you need.
WhatsApp messages are also processed in accordance with WhatsApp’s own privacy policy, which is available at whatsapp.com/legal/privacy-policy.
If you contact us by phone or email, we may collect your contact details and any information you provide as part of your enquiry. We use this information to respond to you, provide quotes, process orders and manage customer relationships.
With your consent, we may use cookies and similar technologies to collect information about how visitors use our website.
This may include:
This information may be collected through tools such as Google Analytics and the Meta Facebook Pixel, but only where you have given the relevant cookie consent.
Further information is provided in the Cookies section below.
We may use your personal data to:
We do not sell your personal data.
We keep personal data only for as long as necessary for the purpose it was collected, unless we are required to keep it for longer for legal, tax, accounting or business record purposes.
Our standard retention periods are:
Enquiry data is usually retained for up to 12 months from the date of the initial enquiry, unless an order is placed, a business relationship is created or there is another valid reason to keep the data for longer.
Where an enquiry leads to an order, invoice, warranty matter, return or ongoing customer relationship, we may retain relevant records for longer to meet legal, tax, accounting and business record requirements.
Newsletter subscriber data is kept until you unsubscribe, withdraw consent or request deletion, unless we need to keep limited records to show that consent was withdrawn.
WhatsApp enquiry conversations are kept only for as long as needed to respond to the enquiry and manage any resulting customer relationship. We aim to delete enquiry conversations that do not result in an ongoing relationship within 12 months, unless there is a valid reason to keep them for longer.
Website analytics data is retained in accordance with the retention settings configured in Google Analytics. We do not intend to retain raw analytics data beyond 14 months.
We may share personal data with trusted service providers where this is necessary to operate our business, website, communications, analytics, marketing or customer support processes.
These may include:
We may use Brevo to manage and send newsletters or email marketing. Brevo processes subscriber data on our behalf as a data processor.
Brevo’s privacy policy is available at brevo.com/legal/privacypolicy.
Subject to your cookie consent, we may use Google Analytics to understand how visitors use our website and to improve website performance.
Google’s privacy policy is available at policies.google.com/privacy.
Subject to your cookie consent, we may use the Meta Facebook Pixel to measure advertising performance and support remarketing activity on Meta platforms.
Meta’s privacy policy is available at facebook.com/privacy/policy.
Our website is built using WordPress and may use Gravity Forms to collect enquiry form submissions. Form submissions may be stored within our WordPress website and are only accessible to authorised personnel.
We may use website hosting, backup, security, email and IT providers to operate and protect our website and business systems.
Where necessary, we may share information with accountants, legal advisers, insurers, regulators, tax authorities or other professional bodies.
We only share personal data where there is a valid reason to do so.
Some of the service providers we use may process personal data outside the United Kingdom or European Economic Area.
Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent data protection safeguards.
This may apply to providers such as Google, Meta, Brevo and other technology providers.
Our website uses cookies and similar technologies. A cookie is a small file stored on your device when you visit a website.
Some cookies are needed for the website to function. Others are used for analytics, advertising or marketing purposes.
These cookies are essential for the website to work properly. They may support functions such as page loading, security, cookie preference management and form functionality.
Strictly necessary cookies do not require consent.
With your consent, we may use Google Analytics to collect information about how visitors use our website. This may include pages visited, time spent on the website, traffic sources and general usage patterns.
Google Analytics cookies are not loaded until you accept analytics cookies through our cookie consent banner.
With your consent, we may use the Meta Facebook Pixel and similar technologies to measure advertising performance and support remarketing.
The Meta Facebook Pixel is not loaded until you accept marketing cookies through our cookie consent banner.
You can manage your cookie preferences through the cookie settings link on our website.
You can also control cookies through your browser settings, although disabling some cookies may affect how the website works.
Under UK data protection law, we must have a lawful basis for using your personal data.
The lawful bases we may rely on include:
We may rely on legitimate interests to respond to enquiries, manage customer relationships, improve our services, maintain business records and protect our website and business.
We may process personal data where it is necessary to take steps before entering into a contract with you or to perform a contract, such as providing quotes, processing orders or managing returns and warranty claims.
We rely on consent for newsletter subscriptions and for non-essential cookies such as analytics and marketing cookies.
You can withdraw consent at any time.
We may process personal data where necessary to comply with legal, tax, accounting or regulatory obligations.
Under UK data protection law, you have rights in relation to your personal data.
These may include:
To exercise any of these rights, please contact us using the details in Section 1.
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
ICO website: ico.org.uk
ICO phone: 0303 123 1113
We take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
This may include restricted access, website security measures, secure login procedures, backups and limiting access to personal data to people who need it for business purposes.
No website or email system is completely secure. Please avoid sending highly sensitive information through website forms, email or WhatsApp unless necessary.
Our website may contain links to third-party websites, such as WhatsApp, Brevo, Google, Meta or other external services.
We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal data to them.
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology providers or legal requirements.
The date at the top of this page shows when this policy was last updated.
We encourage you to review this page periodically.
If Delivery Looks Damaged:
Thames Valley Truck Parts Ltd
Company registered in England and Wales.
ICO Registration Number:
ZC175403
If you have a question regarding how your data is handled or wish to exercise your rights under UK GDPR.