Important: Please read this page before returning any item. All returns must be authorised by TVTP before goods are sent back. Unauthorised returns may be refused or may delay any credit, exchange or warranty assessment.
Your Statutory Rights: Nothing in this policy affects your statutory rights.
Where you are buying as a consumer, UK consumer law gives you certain rights if goods are faulty, not as described or not fit for purpose. A company returns policy cannot remove those rights.
For online consumer purchases, distance selling rules may also give consumers cancellation rights, usually including a 14-day cooling-off period. Different rules may apply to custom-made, special-order or business purchases.
TVTP supplies commercial vehicle, trailer and machinery parts from a range of manufacturers and suppliers. Unless otherwise stated, standard parts may carry a 12-month limited warranty from the date of invoice, subject to the manufacturer’s terms, product type and correct use.
Warranty cover generally applies to defects in materials or factory workmanship under normal, intended commercial operating conditions.
Where a warranty claim is accepted, the part may be repaired, replaced or credited at TVTP’s discretion, subject to manufacturer or supplier approval. In many cases, warranties are passed through from the original manufacturer or supplier. This means TVTP may need to return the item for technical inspection before a final decision can be made.
We understand that parts may sometimes need to be returned. To keep the process fair and efficient, standard returns must meet the following conditions:
A 15% restocking fee may apply to standard commercial returns to cover handling, checking, administration, testing and restocking costs. This fee does not apply where goods are faulty, not as described or returned because of an error by TVTP.
Unless the return is due to an error by TVTP, the customer is normally responsible for arranging and paying return shipping. Returned goods should be packed securely.
Some parts cannot be returned unless faulty or supplied incorrectly.
Electrical Parts: Cannot normally be returned once opened, unsealed, plugged in, connected, fitted or tested (e.g., sensors, control units, lighting units, switches, relays).
Special-Order Parts: Custom-manufactured, altered, painted or non-stock items ordered specifically for a customer are non-returnable.
Opened Fluids: Opened chemical products, lubricants, fluids or sealed liquids cannot be returned.
Please check all deliveries as soon as they arrive. Any visible damage, packaging punctures, shortage or incorrect item should be reported to TVTP within 48 hours of delivery.
If Delivery Looks Damaged:
Yes. Please contact TVTP before returning any item. Returns must be authorised before they can be accepted, processed or credited.
Standard commercial returns must usually be requested within 30 days of the original invoice date, provided the item is unused, uninstalled and in its original, undamaged packaging.
A 15% restocking fee may apply to standard commercial returns. This does not apply where goods are faulty, not as described, or returned because of a confirmed TVTP error.
Electrical parts cannot normally be returned once opened, unsealed, plugged in, fitted or tested, unless faulty or supplied incorrectly.
Special-order, specially sourced, custom-manufactured, altered, painted or non-stock items are normally non-returnable unless faulty or supplied incorrectly.
Unless otherwise stated, standard parts may carry a 12-month limited warranty from the invoice date, subject to manufacturer or supplier terms and correct use.
Warranty does not normally cover normal wear and tear, incorrect fitting, lack of maintenance, misuse, modified parts, consequential losses, downtime or labour costs.
Please report damage within 48 hours of delivery. Take clear photos of the packaging and damaged item, keep all packaging, and note any visible damage on the carrier paperwork before signing where possible.
Please send your invoice number, part number, vehicle or machine details, photos of the part, and a clear description of the fault and how it occurred.
No. Nothing in this policy affects your statutory rights. Where applicable, statutory rights for faulty, misdescribed or unfit goods still apply.